All of the following methods are appropriate for minimizing the potential for groupthink EXCEPT

All of the following methods are appropriate for minimizing the potential for groupthink EXCEPT




a. Ask each member to serve in the role of critical evaluator.
b. If possible, have more than one group work on the same problem independently.
c. Avoid asking questions and do not demand justifications from others.
d. Discuss the potential negative consequences of any decision or action.
e. Before finalizing the decision, give members a second chance to express doubts




Answer: C

Which symptom of groupthink is expressed when a group member says "Of course, we're right. We have a perfect safety record, have done this many times, and nothing's gone wrong"?

Which symptom of groupthink is expressed when a group member says "Of course, we're right. We have a perfect safety record, have done this many times, and nothing's gone wrong"?




a. morality
b. stereotyping outsiders
c. mindguarding
d. illusion of unanimity
e. illusions of invulnerability






Answer: E

Which symptom of groupthink is expressed when one group member confronts another by saying "Why aren't you in favor of this? You're the only one who's against it. Give it up!"?

Which symptom of groupthink is expressed when one group member confronts another by saying "Why aren't you in favor of this? You're the only one who's against it. Give it up!"?






a. rationalization
b. self-censorship
c. mindguarding
d. pressure on dissent
e. illusion of invulnerability



Answer: D

What do the 4Rs stand for in the 4Rs Method of Analyzing a Conflict?

What do the 4Rs stand for in the 4Rs Method of Analyzing a Conflict?





a. React, Reply, Reason, Reprimand
b. Recognize, Reflect, Reconsider, Relate
c. Reasons, Reactions, Results, Resolution
d. Resources, Repetitions, Readiness, and Resolution
e. Recognize, Reflect, Reconsider, Reject



Answer: C

Which dialectic tension is represented in the 5 traditional conflict styles: accommodation, avoidance, collaboration, competition, and compromise?

Which dialectic tension is represented in the 5 traditional conflict styles: accommodation, avoidance, collaboration, competition, and compromise?


a. reward ? punish
b. reliance on emotions ? reliance on reasoning and logic
c. homogeneous ? heterogeneous
d. concern for personal goals ? Concern for group goals
e. open system ? closed system





Answer: D

Family members disagree about where to go for a vacation this year. Some members want a location where there will be a lot to do. Other members just want to relax. They discuss many possible sites before deciding on a cruise. They agree that a cruise offers opportunities for both relaxation and recreation. Which approach to conflict did this family use?

Family members disagree about where to go for a vacation this year. Some members want a location where there will be a lot to do. Other members just want to relax. They discuss many possible sites before deciding on a cruise. They agree that a cruise offers opportunities for both relaxation and recreation. Which approach to conflict did this family use?



a. accommodation
b. collaboration
c. competition
d. avoidance
e. compromise




Answer: B

Which of the following suggestions can help you apologize to a group when an apology is appropriate?

Which of the following suggestions can help you apologize to a group when an apology is appropriate?



a. Identify member responsibility for problems with "you" statements.
b. Clearly identify who is to blame for the problem.
c. Disregard how others might feel as the result of your actions.
d. Follow through on any promises to correct the situation.
e. Plead for forgiveness because you have apologized.





Answer: D

Which of the following statements characterizes constructive conflict?

Which of the following statements characterizes constructive conflict?



a. Members focus on the issues.
b. Members' contributions are devalued.
c. Members protect and defend their own ideas.
d. Members avoid conflict.
e. Members resist change and try to maintain traditional procedures.





Answer: A

The members of a civic association committee charged with addressing safety issues in the community disagree over whether to begin by surveying residents about their safety concerns or to start by consulting local law enforcement for safety suggestions. What type of conflict is the group experiencing?

The members of a civic association committee charged with addressing safety issues in the community disagree over whether to begin by surveying residents about their safety concerns or to start by consulting local law enforcement for safety suggestions. What type of conflict is the group experiencing?



a. affective
b. collaborative
c. substantive
d. competitive
e. procedural




Answer: E

The members of a civic association's committee on community safety disagree on whether to install more expensive street lighting throughout the development. What type of conflict is the group experiencing?

The members of a civic association's committee on community safety disagree on whether to install more expensive street lighting throughout the development. What type of conflict is the group experiencing?



a. affective
b. collaborative
c. substantive
d. competitive
e. procedural



Answer: C