Which of the following suggestions can help you apologize to a group when an apology is appropriate?
a. Identify member responsibility for problems with "you" statements.
b. Clearly identify who is to blame for the problem.
c. Disregard how others might feel as the result of your actions.
d. Follow through on any promises to correct the situation.
e. Plead for forgiveness because you have apologized.
Answer: D
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