All of the following are characteristics of passive-aggressive group members EXCEPT

All of the following are characteristics of passive-aggressive group members EXCEPT

a. They undermine others behind their backs.
b. They rarely exhibit aggressive behaviors.
c. They usually follow through with promised contributions.
d. They have little respect for the rights of others.
e. They usually behave cooperatively.




Answer: C

All of the following are characteristics of aggressive group members EXCEPT

All of the following are characteristics of aggressive group members EXCEPT

a. They often act in their own self-interest.
b. They may be critical and combative.
c. They may become abusive.
d. They are highly respected.
e. They are rarely satisfied with the group experience.

Answer: D

Compulsive talkers tend to

Compulsive talkers tend to

a. encourage participation by all group members.
b. feel more inhibited in group settings.
c. dominate discussions.
d. experience high levels of communication apprehension.
e. do all of the above.





Answer: C

Assertiveness seeks an appropriate balance between

Assertiveness seeks an appropriate balance between

a. engagement and disengagement.
b. passivity and aggression.
c. conformity and nonconformity.
d. conflict and cohesion.
e. high apprehension and low apprehension

Answer: B

All of the following are means of providing constructive feedback EXCEPT

All of the following are means of providing constructive feedback EXCEPT

a. Focus on the behaviors rather than the person.
b. Describe the behavior rather than judging it.
c. Provide observations rather than assumptions.
d. Choose an appropriate time and place.
e. Give feedback to advance your own goals.





Answer: E

______ refers to the level of fear or anxiety associated with either real or anticipated communication with another person or persons.

______ refers to the level of fear or anxiety associated with either real or anticipated communication with another person or persons.

a. Self-concept
b. Feedback
c. Communication apprehension
d. Assertiveness
e. Confidence






Answer: C

If a group member says "That's a stupid idea. Think you could come up with anything better?" as a way of intimidating others, asserting authority, and monopolizing discussion, which role is this person demonstrating?

If a group member says "That's a stupid idea. Think you could come up with anything better?" as a way of intimidating others, asserting authority, and monopolizing discussion, which role is this person demonstrating?

a. clown
b. tension releaser
c. dominator
d. recognition seeker
e. deserter

Answer: C

"That's fine with me. Just tell me what to do." This statement would most likely be made by a group member functioning in which of the following roles?

"That's fine with me. Just tell me what to do." This statement would most likely be made by a group member functioning in which of the following roles?

a. teamworker-follower
b. deserter
c. harmonizer
d. blocker
e. tension releaser

Answer: A

According to Belvin's Team-Role Theory, which of the following roles describes a conscientious, methodical person who transforms group decisions into practical actions?

According to Belvin's Team-Role Theory, which of the following roles describes a conscientious, methodical person who transforms group decisions into practical actions?

a. harmonizer
b. implementer
c. shaper
d. gatekeeper
e. resource investigator

Answer: B

R. Meredith Belvin's Team-Role Theory differs from the older Benne and Sheats's role classifications in that Belvin's roles

R. Meredith Belvin's Team-Role Theory differs from the older Benne and Sheats's role classifications in that Belvin's roles

a. apply to most groups regardless of their goal.
b. focus on how members interact with one another in a variety of roles.
c. recognize that group members seek out and perform roles that are most natural to them.
d. apply to most groups regardless of their context.
e. include gatekeeper and harmonizer.




Answer: C

All of the following functions are group maintenance roles EXCEPT

All of the following functions are group maintenance roles EXCEPT

a. harmonizer.
b. tension releaser.
c. gatekeeper.
d. observer-interpreter.
e. information giver.

Answer: E

All of the following functions are group task roles EXCEPT

All of the following functions are group task roles EXCEPT

a. initiator.
b. compromiser.
c. clarifier-summarizer.
d. opinion seeker.
e. evaluator-critic.



Answer: B

________ functions describe negative roles in which individual needs are put ahead of both the group's goal and other members' needs.

________ functions describe negative roles in which individual needs are put ahead of both the group's goal and other members' needs.

a. Self-centered
b. Task
c. Maintenance
d. Participation
e. All of the above




Answer: A

_______ functions describe group members who strive to get along and satisfy one another's needs while pursuing a shared goal.

_______ functions describe group members who strive to get along and satisfy one another's needs while pursuing a shared goal.

a. Self-centered
b. Task
c. Maintenance
d. Participation
e. All of the above





Answer: C

When a group member exhibits a unique set of skills or behavioral patterns that serve specific functions within the group, that member has assumed a(n) ___________.

When a group member exhibits a unique set of skills or behavioral patterns that serve specific functions within the group, that member has assumed a(n) ___________.

a. norm
b. role
c. autocratic function
d. abdicratic function
e. leadership function

Answer: B

Control in a group refers to the

Control in a group refers to the

a. individual holding an official leadership position.
b. individual holding an unofficial leadership position.
c. extent to which members behave as though they know more than everyone else.
d. extent to which members feel competent, confident, and free to make their own decisions.
e. extent to which meetings stay on the agenda

Answer: D

According to Schutz's FIRO Theory, if group members' affection needs are not met, they may become

According to Schutz's FIRO Theory, if group members' affection needs are not met, they may become

a. undersocial or oversocial members.
b. abdicrats or autocratics.
c. ideal personal or ideal social members.
d. overpersonal or underpersonal members.
e. undersocial or underpersonal members.

Answer: D

According to Schutz's FIRO Theory, a group member who feels accepted by the group is an

According to Schutz's FIRO Theory, a group member who feels accepted by the group is an

a. ideal social member.
b. undersocial member.
c. ideal personal member.
d. overpersonal member.
e. underpersonal member





Answer: A

According to Maslow's Hierarchy of Needs, in what order do we satisfy the following needs?

According to Maslow's Hierarchy of Needs, in what order do we satisfy the following needs?

a. safety, self-actualization, esteem, belongingness, physiological
b. self-actualization, esteem, safety, physiological, belongingness
c. esteem, physiological, belongingness, self-actualization, safety
d. belongingness, physiological, safety, self-actualization, esteem
e. physiological, safety, belongingness, esteem, self-actualization

Answer: E

Which of Maslow's Hierarchy of Needs is primarily met when someone joins an exclusive club or is elected as leader of a prestigious group?

Which of Maslow's Hierarchy of Needs is primarily met when someone joins an exclusive club or is elected as leader of a prestigious group?

a. safety
b. self-actualization
c. esteem
d. belongingness
e. physiological




Answer: C

Which of Maslow's Hierarchy of Needs is primarily met when a neighborhood watch group forms to deter crime in the community?

Which of Maslow's Hierarchy of Needs is primarily met when a neighborhood watch group forms to deter crime in the community?

a. safety
b. self-actualization
c. esteem
d. belongingness
e. physiological





Answer: A

How do virtual groups differ from face-to-face groups during the storming stage of group development?

How do virtual groups differ from face-to-face groups during the storming stage of group development?

a. Technical problems and differences in members' technical expertise affect how members compete for high-status roles.
b. Member diversity complicates the establishment of norms.
c. Members must learn how to overcome technical roadblocks as they use different media to achieve a common goal.
d. Members may continue to interact using email even after the group has completed its task.
e. Some members will not respond well to technology




Answer: A

Which of the following strategies is recommended as an effective method for dealing with destructive nonconformity in groups?

Which of the following strategies is recommended as an effective method for dealing with destructive nonconformity in groups?

a. Accept the member's disruptive behavior.
b. Confront the disruptive member and try to modify his or her behavior.
c. Exclude the disruptive member by ignoring his or her comments during the discussion.
d. all of the above



Answer: D

Nonconformity

Nonconformity

a. will always undermine group performance.
b. can improve group performance.
c. occurs only when stubborn members are present.
d. occurs under poor leadership.
e. occurs only in the storming stage.

Answer: B

Which of the 4 categories of norms is operating in the following example? Your group makes decisions by majority rule. A(n) _______ is operating in this circumstance.

Which of the 4 categories of norms is operating in the following example? Your group makes decisions by majority rule. A(n) _______ is operating in this circumstance.

a. status norm
b. interaction norm
c. achievement norm
d. procedural norm
e. inclusion norm




Answer: D

Whenever your department has a staff meeting, the supervisor always sits at the head of the table. Group members know they should not take the seat at the head of the table even though they have not been told to avoid that seat. A(n) _______________ is operating in the group.

Whenever your department has a staff meeting, the supervisor always sits at the head of the table. Group members know they should not take the seat at the head of the table even though they have not been told to avoid that seat. A(n) _______________ is operating in the group.

a. conforming norm
b. implicit norm
c. deviant norm
d. explicit norm
e. inclusion norm





Answer: B

Your group has discussed and decided that members will take turns recording and typing the minutes from each meeting. A(n) _____ has been established.

Your group has discussed and decided that members will take turns recording and typing the minutes from each meeting. A(n) _____ has been established.

a. conforming norm
b. implicit norm
c. deviant norm
d. explicit norm
e. inclusion norm




Answer: D

Implicit norms are

Implicit norms are

a. easy to recognize.
b. quickly apparent to new members.
c. rarely discussed by members.
d. imposed by an outside authority.
e. disruptive of the group process

Answer: C

All of the following statements are true about hidden agendas EXCEPT

All of the following statements are true about hidden agendas EXCEPT

a. Hidden agendas exist in most groups.
b. Hidden agendas occur when there is poor group leadership.
c. Hidden agendas disrupt the flow of communication.
d. Hidden agendas should be discussed and dealt with by the group.
e. Hidden agendas do not cause problems in a group.




Answer: B

______ occur when members' private goals conflict with the group's common goals and represent what people really want rather than what they say they want.

______ occur when members' private goals conflict with the group's common goals and represent what people really want rather than what they say they want.

a. The storming stage
b. Hidden agendas
c. Primary tension
d. Tertiary tension
e. Implicit norms





Answer: B

According to Locke and Latham's Goal Theory, all of the following criteria are critical for developing effective group goals EXCEPT

According to Locke and Latham's Goal Theory, all of the following criteria are critical for developing effective group goals EXCEPT

a. the goals are specific.
b. the goals are accepted by members.
c. the goals are simple and easy to achieve.
d. the goals are set by members and the group.
e. the goals allow for member growth.




Answer: C

Ernest Bormann's description of _________ resembles Tuckman's forming stage of group development.

Ernest Bormann's description of _________ resembles Tuckman's forming stage of group development.

a. secondary tension
b. primary tension
c. the norming stage
d. the performing stage
e. the adjourning stage

Answer: B

Because most members of a new group want to create a good first impression, they tend to be overly polite with one another during their initial meetings. They don't interrupt one another and avoid expressing strong opinions. These behaviors are characteristic of

Because most members of a new group want to create a good first impression, they tend to be overly polite with one another during their initial meetings. They don't interrupt one another and avoid expressing strong opinions. These behaviors are characteristic of

a. dialectic tension.
b. primary tension.
c. secondary tension.
d. tertiary tension.
e. assimilation tension.





Answer: B

Which is the correct order for Tuckman's 5 group development stages?

Which is the correct order for Tuckman's 5 group development stages?

a. forming, storming, norming, performing, adjourning
b. forming, norming, performing, storming, adjourning
c. norming, forming, storming, performing, adjourning
d. norming, storming, performing, forming, adjourning
e. storming, norming, forming, performing, adjourning

Answer: A

You have just joined a newly formed group responsible for developing a recycling program for your community. At first, group members are somewhat uncomfortable working with strangers. Which of Tuckman's stages of group development is your group experiencing?

You have just joined a newly formed group responsible for developing a recycling program for your community. At first, group members are somewhat uncomfortable working with strangers. Which of Tuckman's stages of group development is your group experiencing?

a. norming
b. storming
c. forming
d. performing
e. reforming






Answer: C

In which of Tuckman's Group Development Stages do members resolve status conflicts and learn to work as a cohesive team?

In which of Tuckman's Group Development Stages do members resolve status conflicts and learn to work as a cohesive team?

a. performing
b. storming
c. adjourning
d. norming
e. forming

Answer: D

In Latin, the word credo means

In Latin, the word credo means

a. "I believe."
b. "I mean."
c. "I am."
d. "I create."
e. "I accuse."





Answer: A

A both/and approach to resolving dialectic tensions in groups empowers members. Which of the following examples demonstrates the characteristics of autonomy in an empowered group?

A both/and approach to resolving dialectic tensions in groups empowers members. Which of the following examples demonstrates the characteristics of autonomy in an empowered group?

a. The group believes it has the ability to achieve its common goal.
b. The group believes that its common goal is important and worthwhile.
c. The group has the freedom to make decisions and implements its decisions.
d. The group believes that its work produces significant benefits for other people and organizations.
e. The group has high morale and understands the value of play as well as work.

Answer: C

The engaged ↔ disengaged group dialectic can be described as

The engaged ↔ disengaged group dialectic can be described as

a. balancing a commitment to group norms and standards with a willingness to differ and change.
b. balancing a motivation to complete tasks with promoting member relationships.
c. balancing external support and recognition with internal group solidarity and rewards.
d. balancing effective leadership with responsible followership.
e. balancing member energy and labor with the group's need for rest and renewal.

Answer: E

The homogeneous ↔ heterogeneous group dialectic can be described as

The homogeneous ↔ heterogeneous group dialectic can be described as

a. balancing a commitment to group norms and standards with a willingness to differ and change.
b. balancing member similarities and differences.
c. balancing external support and recognition with internal group solidarity and rewards.
d. balancing effective leadership with responsible followership.
e. balancing members' personal goals with the group's common go

Answer: B

The open system ↔ closed system group dialectic can be described as

The open system ↔ closed system group dialectic can be described as

a. balancing a commitment to group norms and standards with a willingness to differ and change.
b. balancing member similarities and differences.
c. balancing external support and recognition with internal group solidarity and rewards.
d. balancing member energy and labor with the group's need for rest and renewal.
e. balancing members' personal goals with the group's goal.

Answer: C

In dialectic terms, effective groups balance task dimensions with

In dialectic terms, effective groups balance task dimensions with

a. conformity dimensions.
b. cohesion dimensions.
c. structure dimensions.
d. closed dimensions.
e. social dimensions.

Answer: E

In dialectic terms, effective groups balance conflict with

In dialectic terms, effective groups balance conflict with

a. conformity.
b. cohesion.
c. structure.
d. closed systems.
e. social dimensions.





Answer: B

In group dialectic terms, effective groups balance structure and

In group dialectic terms, effective groups balance structure and

a. heterogeneity.
b. disengagement.
c. spontaneity.
d. engagement.
e. individual goals.







Answer: C

When seeking to resolve group tensions, the dialectic approach recommends a _____ approach.

When seeking to resolve group tensions, the dialectic approach recommends a _____ approach.

a. compromise
b. either/or
c. both/and
d. approach/avoidance
e. task/maintenance






Answer: C

Statements that explain or predict how people communicate are

Statements that explain or predict how people communicate are

a. theories.
b. strategies.
c. skills.
d. resources.
e. rules.

Answer: A

A virtual group is one which

A virtual group is one which

a. relies on technology to communicate.
b. exists only for a short period of time.
c. lacks a leader.
d. lacks a clear purpose.
e. has the same dynamic as other groups.





Answer: A

Which of the following characteristics demonstrates one of the disadvantages of working in groups?

Which of the following characteristics demonstrates one of the disadvantages of working in groups?

a. Groups make better decisions when working on complex tasks.
b. Working in groups enhances member learning.
c. Groups require significant time, energy, and resources.
d. Groups are often more creative than members working alone.
e. Members usually enjoy working with others in groups.





Answer: C

A group of police officers presenting short, uninterrupted speeches on different aspects of community safety are participating in a

A group of police officers presenting short, uninterrupted speeches on different aspects of community safety are participating in a

a. symposium.
b. forum.
c. panel discussion.
d. governance group.
e. self-help group.





Answer: A

Guests who appear on talk shows and interact with other guests for the benefit of an audience are participating in a

Guests who appear on talk shows and interact with other guests for the benefit of an audience are participating in a

a. symposium.
b. forum.
c. panel discussion.
d. governance group.
e. service group.

Answer: C

A local Alcoholics Anonymous chapter is an example of a

A local Alcoholics Anonymous chapter is an example of a

a. primary group.
b. self-help group.
c. learning group.
d. service group.
e. public group.





Answer: B

Your family is an example of a

Your family is an example of a

a. primary group.
b. social group.
c. public group.
d. service group.
e. none of the above




Answer: A

A stamp collecting club is an example a

A stamp collecting club is an example a

a. self-help group.
b. social group.
c. learning group.
d. service group.
e. public group

Answer: B

The cooperative interaction of several factors that results in a combined effect greater than the total of all individual parts is referred to as

The cooperative interaction of several factors that results in a combined effect greater than the total of all individual parts is referred to as

a. interaction.
b. common goals.
c. interdependence.
d. synergy.
e. working.



Answer: D

Which of the following examples best illustrates the systems theory principle that "systems try to maintain balance in their environment"?

Which of the following examples best illustrates the systems theory principle that "systems try to maintain balance in their environment"?

a. Members may take time off to "play" when work becomes too intense.
b. Members may unexpectedly come up with new ideas and techniques.
c. Effective groups have clear goals.
d. Groups suffer if members fail to cooperate.
e. Groups rely on member input to achieve a common goal.

Answer: A

In a communication transaction, feedback represents

In a communication transaction, feedback represents

a. a group's physical and psychological environment.
b. anything that interferes with or inhibits effective communication.
c. the media through which group members share messages.
d. the response or reaction to a message.
e. ideas, information, opinions, and/or feelings that generate meaning.

Answer: D

To which basic element of communication is Grace giving special attention when she prepares for an important group meeting by making sure her business suit is pressed, that her hair is well-groomed, that her perfume is pleasant but subtle, and that she takes a breath mint before entering the meeting room?

To which basic element of communication is Grace giving special attention when she prepares for an important group meeting by making sure her business suit is pressed, that her hair is well-groomed, that her perfume is pleasant but subtle, and that she takes a breath mint before entering the meeting room?

a. channels
b. external noise
c. feedback
d. verbal message
e. internal noise

Answer: A

According to your textbook, a group's context refers to

According to your textbook, a group's context refers to

a. the type and size of the group.
b. the group's physical and psychological setting.
c. the group's purpose, history, and status.
d. the characteristics of and relationships among group members.
e. all of the above.





Answer: E

According to your textbook, the most important factor separating successful groups from unsuccessful ones is

According to your textbook, the most important factor separating successful groups from unsuccessful ones is

a. having a minimum of 5 and a maximum of 12 members in a group.
b. a clear goal.
c. strong leadership.
d. member independence and interdependence.
e. group morale.




Answer: B

What is the ideal group size for a problem-solving discussion?

What is the ideal group size for a problem-solving discussion?

a. 3-5 people
b. 4-6 people
c. 5-7 people
d. 6-9 people
e. 8-12 people






Answer: C

A group with 7 members has the potential for _______ different types of interactions.

A group with 7 members has the potential for _______ different types of interactions.

a. 9
b. 90
c. 666
d. 900
e. 966

Answer: E